Minggu, 26 Februari 2012

[Q722.Ebook] Fee Download Construction Contracts, by Edward Whitticks

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Construction Contracts, by Edward Whitticks

In this superb new volume, Edward Whitticks has charted the course for anyone working with contracts and dispute control in oil and gas, one of the most volatile industries in the world. His practical, straightforward approach will move you step by step through the process of contractual negotiations, bids and closeouts. For anyone working in the oil and gas industry today, finding your way through the maze of contract management seems more cutthroat and challenging than ever before. In Construction Contracts, Edward Whitticks dispels the myth that “there has to be a winner and a loser” in contractual management and dispute control. As a desktop companion for project managers and engineers, contract administrators, cost scheduling engineers and others engaged in the field of refinery, pipeline and petrochemical construction, this book covers the entire contract process.

  • Sales Rank: #4104711 in Books
  • Brand: Brand: Gulf Publishing Company
  • Published on: 2005-12-15
  • Released on: 2005-12-01
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.00" h x .71" w x 6.00" l, 1.13 pounds
  • Binding: Paperback
  • 306 pages
Features
  • Used Book in Good Condition

About the Author
Ed Whitticks has more than 30 years of experience in the oil and gas industry. he is the author of Field Manual of Oil and Gas Construction Contracts Management, which was published by Gulf Publishing Company in 1993.

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Jumat, 24 Februari 2012

[F706.Ebook] Ebook Download It's More Than Wine and Meatballs Workbook The secrets to more effective networking and Growing through Referral, by Janice Jordan

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It’s More Than Wine and Meatballs Workbook

The secrets to more Effective Networking and Growing through Referrals - By Janice Jordan

This workbook is the full size sheets of the exercises and forms in the Book.
Would you like to leave a networking event with 5 contacts instead of 30 business cards?
Networking is an important part of marketing any type of business these days. It is all about the relationships we build, giving and getting referrals and great customer service.
This book is a must have business tool for anyone. Whether you are starting out, just left corporate America or have been in business along time. You will learn the where, when and how to get in front of your ideal client and more.
The Author Janice Jordan has many years of experience networking and teaching networking and has perfected many ways to be more effective. This means getting results. You will get tools, worksheets, and tracking tools you can put to use right away.
Networking isn’t just for business Janice shows you how to make this a life practice.
Here is a few bullet points of what you can gain by owning this book
•Identify your ideal client and where to find them and how to get in front of them
•Master ASK – Always Sell Kindly. How to ask for the referral and the business without being pushy of salesy
•Increase visibility through the adaptable introduction and the referral
•Expand your Customer base through referrals
•Develop time management, follow skills and tracking tools

  • Sales Rank: #2087923 in eBooks
  • Published on: 2012-08-21
  • Released on: 2012-08-21
  • Format: Kindle eBook

Most helpful customer reviews

0 of 0 people found the following review helpful.
great book
By DebraZ
easy read
relevant and timely information
would recommend to sales and customer service professionals
Should be part of business classes

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Senin, 20 Februari 2012

[S642.Ebook] Ebook Download Series of Unfortunate Events (Books 1-5 Set) Bad Beginning; ... Austere Academy, by Lemony Snicket

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Series of Unfortunate Events (Books 1-5 Set) Bad Beginning; ... Austere Academy, by Lemony Snicket

The events that unfold in Lemony Snickett's Series of Unfortunate Events are bleak, and things never turn out as you'd hope. However, these books are delightful, funny, linguistically playful books. There is no question that young readers will want to read the continuing unlucky adventures of the Baudelaire children. This set includes #1, Bad Beginning; #2, Reptile Room; #3, Wide Window; #4, Miserable Mill; and #5, Austere Academy.

  • Sales Rank: #5118420 in Books
  • Published on: 2000
  • Binding: Hardcover

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0 of 0 people found the following review helpful.
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By Kindle Customer
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Kamis, 16 Februari 2012

[S508.Ebook] Ebook George Washington Carver, by Sam Wellman

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Born into slavery in Missouri near the end of the Civil War, baby George Carver was kidnapped by bushwhackers. Ransomed and freed by his owner he later traveled to Kansas at age 12. For the next 14 years he drifted the Kansas plains alone, but always curious, always inventive. A natural genius, he found his calling at Iowa State. Some thought he was the most promising horticulturist in the nation. He spurned prestige schools to teach at all black Tuskegee Institute in Alabama. There his creative mind developed better ways to grow and use peanuts, sweet potatoes, soybeans and cotton. He significantly influenced agriculture in the deep south. His immense talents did not go unnoticed. His advice was sought by industrial genius Henry Ford and American presidents Teddy Roosevelt, Calvin Coolidge and Franklin Roosevelt as well as Senators and Congressmen. Carver died in 1943 after a lifetime of scientific and artistic achievement. Soon thereafter, Franklin Roosevelt honored Carver by designating the George Washington Carver National Monument in Missouri. It was the first national monument dedicated to an African-American and the first to honor anyone other than a president.

  • Sales Rank: #118922 in Books
  • Published on: 2013-08-26
  • Original language: English
  • Dimensions: 9.00" h x .29" w x 6.00" l,
  • Binding: Paperback
  • 128 pages

Most helpful customer reviews

6 of 6 people found the following review helpful.
I absolutely loved it. I'd heard of George Washington Carver but ...
By Emmanuel
I absolutely loved it. I'd heard of George Washington Carver but other than the mention of a peanut, I knew absolutely nothing about him. This book really captures his personality and his spirituality. Everyone has a personality and the traditional history class often overlooks this and gives you the thumbnail, that you need to pass the test. In light of the political unrest in the killings of Michael Brown and Eric Garner, we contrast it with Carver's basically non-confrontational approach. But spiritually, long before Dr. Martin Luther King, he was praying for his enemies. "Bless those that curse you & pray for those that despitefully use you." While Carver left the battle in God's hand, this book shows how God Blessed him for holding on (like Jacob wrestling with an angel of God). I'm curious as to if "Curious George" was in someway inspired by Carver's personality. His "Collection" is quite intriguing along with his unquenchable desire to learn. "I have to know the names of things." In this reading, we see how racism humiliates & hurts the victim. His denial of an admission to a university in Kansas (because of his race) was one of the most hurting experiences, of his life. He didn't openly talk about it, but God Blessed him despite of it. It's quite touching, when friends of his, recognize that he's simply too intelligent to not pursue higher learning. He never spoke of the discrimination, at Kansas, and without his really asking them, helped Carver pursue his dream of "knowing the names of things." That plus God's inspirations leads him to making over 300 products from a peanut. And all he was really doing was fulfilling the thirst for knowledge that God had given him. He saw the earth as a garden with their being a use for everything. The earth has certainly benefitted from his knowledge.

4 of 4 people found the following review helpful.
THE TRUE STORY OF A GENIUS WHO LOVED PLANTS
By V. L. Wilson
This enjoyable and amazing book about George Washington Carver and his early childhood, his struggles for an education, and his response to those who encouraged and aided him in his quest for a chance to explore horticulture is fascinating. All these years I had a vague knowledge of his work with peanuts - now I know what a contribution he made when given a chance - he was definitely a genius. After finally obtaining recognition and studying at Iowa State College, he did his major work with plants at Tuskegee Institute under the leadership of Booker T. Washington. The Civil war was over, but gaining recognition as an African-American in the horticultural world proved to be daunting.

Since this book covers just the basic knowledge of Carver's life and life-work, I plan to search for a more thorough book to learn of his contributions to science in more detail. Enjoy this book as a starter.

3 of 3 people found the following review helpful.
Very Informative Read
By robert e lowe
This was the first book I've read of Carver's life and was truly amazed at his life, faith and accomplishments. It was a quick read and I'm able to walk away with a pretty good idea of his struggles, his determination and grit towards what God had gifted to him. Of particular interest was his faith and how he always leaned on Scripture during the good times and the bad.

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Rabu, 08 Februari 2012

[X573.Ebook] PDF Download Plainsong, by Kent Haruf

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A heartstrong story of family and romance, tribulation and tenacity, set on the High Plains east of Denver.
In the small town of Holt, Colorado, a high school teacher is confronted with raising his two boys alone after their mother retreats first to the bedroom, then altogether. A teenage girl -- her father long since disappeared, her mother unwilling to have her in the house -- is pregnant, alone herself, with nowhere to go. And out in the country, two brothers, elderly bachelors, work the family homestead, the only world they've ever known.

From these unsettled lives emerges a vision of life, and of the town and landscape that bind them together -- their fates somehow overcoming the powerful circumstances of place and station, their confusion, curiosity, dignity and humor intact and resonant. As the milieu widens to embrace fully four generations, Kent Haruf displays an emotional and aesthetic authority to rival the past masters of a classic American tradition.

Utterly true to the rhythms and patterns of life, Plainsong is a novel to care about, believe in, and learn from.

  • Sales Rank: #53881 in Books
  • Color: Hardcover,
  • Brand: Alfred A. Knopf
  • Published on: 1999-09-21
  • Released on: 1999-09-21
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.55" h x 1.14" w x 6.48" l, 1.40 pounds
  • Binding: Hardcover
  • 320 pages
Features
  • Great product!

Amazon.com Review
Plainsong, according to Kent Haruf's epigraph, is "any simple and unadorned melody or air." It's a perfect description of this lovely, rough-edged book, set on the very edge of the Colorado plains. Tom Guthrie is a high school teacher whose wife can't--or won't--get out of bed; the McPherons are two bachelor brothers who know little about the world beyond their farm gate; Victoria Roubideaux is a pregnant 17-year-old with no place to turn. Their lives parallel each other in much the same way any small-town lives would--until Maggie Jones, another teacher, makes them intersect. Even as she tries to draw Guthrie out of his black cloud, she sends Victoria to live with the two elderly McPheron brothers, who know far more about cattle than about teenage girls. Trying to console her when she think she's hurt her baby, the best lie they can come up with is this: "I knew of a heifer we had one time that was carrying a calf, and she got a length of fencewire down her some way and it never hurt her or the calf."

Holt, Colorado, is the kind of small town where everyone knows everyone's business before that business even happens. In a way, that's true of the book, too. There's not a lot of suspense here, plotwise; you can see each narrative twist and turn coming several miles down the pike. What Plainsong has instead is note-perfect dialogue, surrounded by prose that's straightforward yet rich in particulars: "a woman walking a white lapdog on a piece of ribbon," glimpsed from a car window; the boys' mother, her face "as pale as schoolhouse chalk"; the smells of hay and manure, the variations of prairie light. Even the novel's larger questions are sized to a domestic scale. Will Guthrie find love? Will Victoria run away with the father of her baby? Will the McPherons learn to hold a conversation? But in this case, the whole is greater than the sum of its parts, and Plainsong manages to capture nothing less than an entire world--fencing pliers, calf-pullers, and all. Kent Haruf has a gorgeous ear, and a knack for rendering the simple complex. --Mary Park

From Publishers Weekly
In the same way that the plains define the American landscape, small-town life in the heartlands is a quintessentially American experience. Holt, Colo., a tiny prairie community near Denver, is both the setting for and the psychological matrix of Haruf's beautifully executed new novel. Alternating chapters focus on eight compassionately imagined characters whose lives undergo radical change during the course of one year. High school teacher Tom Guthrie's depressed wife moves out of their house, leaving him to care for their young sons. Ike, 10, and Bobby, nine, are polite, sensitive boys who mature as they observe the puzzling behavior of adults they love. At school, Guthrie must deal with a vicious student bully whose violent behavior eventually menaces Ike and Bobby, in a scene that will leave readers with palpitating hearts. Meanwhile, pregnant teenager Victoria Roubideaux, evicted by her mother, seeks help from kindhearted, pragmatic teacher Maggie Jones, who convinces the elderly McPheron brothers, Raymond and Harold, to let Victoria live with them in their old farmhouse. After many decades of bachelor existence, these gruff, unpolished cattle farmers must relearn the art of conversation when Victoria enters their lives. The touching humor of their awkward interaction endows the story with a heartwarming dimensionality. Haruf's (The Tie That Binds) descriptions of rural existence are a richly nuanced mixture of stark details and poetic evocations of the natural world. Weather and landscape are integral to tone and mood, serving as backdrop to every scene. His plain, Hemingwayesque prose takes flight in lyrical descriptions of sunsets and birdsong, and condenses to the matter-of-fact in describing the routines of animal husbandry. In one scene, a rancher's ungloved hand repeatedly reaches though fecal matter to check cows for pregnancy; in another, readers follow the step-by-step procedure of an autopsy on a horse. Walking a tightrope of restrained design, Haruf steers clear of sentimentality and melodrama while constructing a taut narrative in which revelations of character and rising emotional tensions are held in perfect balance. This is a compelling story of grief, bereavement, loneliness and anger, but also of kindness, benevolence, love and the making of a strange new family. In depicting the stalwart courage of decent, troubled people going on with their lives, Haruf's quietly eloquent account illumines the possibilities of grace. Agent, Peter Matson. 75,000 copy first printing; 12-city author tour.
Copyright 1999 Reed Business Information, Inc.

From School Library Journal
YA-This saga of seven residents of Holt, CO, details the problems they face and how they come together to solve them. Their divergent stories begin with Tom Guthrie, a high school teacher whose wife suffers a breakdown and abandons him and their two young sons. The Guthrie boys are often on their own while their stressed-out father struggles to keep the family together. Next are Victoria Roubideaux, 17 years old, alone, and pregnant; and Harold and Raymond McPheron, two elderly brothers who know nothing about "real life" outside their farm. It is Maggie Jones, Tom's colleague, who provides him with solace and brings resolution to these many dilemmas. Maggie talks the McPheron brothers into taking the pregnant teenager in, even though they have some reservations about this arrangement. Victoria and the two lonely men adjust to one another and form a family unit that none of them has known before. The characters tell their stories in alternating chapters. All of them are struggling but it is their caring, kindness, and forgiving spirits that help them support one another. There is a keen sense of place here-a place where family and community matter. YAs can learn from this novel about nontraditional families, about small towns where everybody knows everybody else's business, and about the power of love.
Carol Clark, formerly at Fairfax County Public Schools, VA
Copyright 2000 Reed Business Information, Inc.

Most helpful customer reviews

78 of 83 people found the following review helpful.
A peaceful read, like a vacation without agenda or urgency.
By Maria Atas
Plainsong offers you snapshots of several lives interwoven into a story set in the small town of Holt. Its prose is simple, without exaggeration and unnecessary stimulation, yet as you continue reading, it pulls you into caring about its characters and their troubles.

I started out reading this book impatiently looking for a punch-line or a twist. But I soon learned to enjoy Plainsong like a vacation with no agenda or urgency. There is no build up, climax or low point. But it is involving just the same. It's a novel about regular people that will remind you of friends you may already have, with problems that are timeless yet contemporary- teenage pregnancy, divorce, depression, as well as a healthy dose of the good things in life - friendship, generosity, the support of a community, new beginnings.

A peaceful read; Plainsong's charm creeps up on you if you allow it. But you have to be in the "right" mindset or mood for it. If you're one who only gets a thrill out of an adventure-type of book, with many twist and turns, or prefer the surprise of an unpredictable ending from a fast paced novel or mystery, this book may disapoint you.

1 of 1 people found the following review helpful.
A breathtakingly beautiful book
By marius
Kent Haruf is a genius with words. The dialogue rings so true that you feel as if you are listening to the book when you are merely reading it. Populated by some unforgettable characters it is full of tenderness and brutality seen as simply part of life on a ranch in a small town. I LOVED every word in this book and can't wait to start the next book in the trilogy. The literary world lost a great talent when Mr Haruf died. We are fortunate to have the body of work he left behind. The McPheron brothers stole my heart and I found myself smiling whenever they were speaking in the book. An exceptional meditation on the nature of love.

0 of 0 people found the following review helpful.
A novel like a vacation; easy and engrossing
By Anne M. Hunter
When my book club chose this author I was a bit dubious about a book set in rural Colorado, written by a man I'd never heard of. But it's an amazing book, quiet, steady, not flashy but very skillfully written. I ordered the next one in the series the minute I finished it, and I'm pleased to see that Haruf has written quite a few books in the same setting. It's an easy read, like dropping into these people's lives for a bit, and yet quite gripping.

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Selasa, 07 Februari 2012

[V269.Ebook] Ebook Download The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World, by Fred Reichheld

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The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World, by Fred Reichheld

In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth.

You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power.

In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld:

• Defines the fundamental concept of Net Promoter, explaining its connection to your company’s growth and sustained success
• Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers
• Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their business

Practical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success.

  • Sales Rank: #63384 in Books
  • Published on: 2011-09-20
  • Released on: 2011-09-20
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.50" h x 6.25" w x 1.00" l, 1.17 pounds
  • Binding: Hardcover
  • 304 pages

Review
“This year, Reichheld, who is a fellow at Bain & Company as well as the founder of its loyalty practice, and Rob Markey, head of the company's global strategy and marketing practice, published The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World, an updated and expanded version of The Ultimate Question. The original lit the spark for the Net Promoter fire in 2006.” — CRM magazine

“wonderful new book” – FORBES.com

“A variety of companies have started using this: Charles Schwab, Apple, Progressive, Virgin Media, and more. Check out the book and see how to use it for your company.” – 800 CEO READ

About the Author
Fred Reichheld is a Fellow at Bain & Company. He is the bestselling author of The Loyalty Effect, published by Harvard Business Review Press, as well as numerous articles published in Harvard Business Review. Rob Markey is a partner and director in Bain & Company’s New York office and head of the firm’s global Customer Strategy and Marketing practice.

Most helpful customer reviews

100 of 111 people found the following review helpful.
Great idea but 300 pages?
By Mark G. Brown
On a scale of 1-10 I would rate this one about a 4. Not because net promoter score (NPS) is not a good idea, and not because this is not a well written logical book, but because you don't need to read a book to start doing it. How you stretch an article about using a one-question survey as a measure of customer satisfaction into a 300 page book is to provide lots of examples. When I look at the list of the companies using net promoter score surveys, I'm reminded of past management fads that everyone followed such as TQM, ABC, EVA, CRM, Lean, and others. In fact, if it has three letters (NPS) and it is being pitched by a consultant, beware. . . If it sounds too good to be true it probably is. What is different about NPS is that is easy, logical, and something you can do yourself. All these other three-letter programs require lots of time, $, and use of consultants.
Certainly a one-question survey is more likely to get a better response rate than some of the 30+ question surveys I get from hotels, airlines, and car companies. I think this a trend in the right direction. However, what you gain in increased responses, you lose in diagnostic data. The authors suggest asking a second or third question in addition to the overall 1-10 rating to determine why someone gave a high or low rating, but now you are starting to aggravate the customer more. I don't need to take my time to tell you how you screwed up - I just won't go back.
I would strongly recommend using net promoter score as one of the suite of metrics you use to assess customer or employee satisfaction. Combined with other metrics, this can be a simple and easy to use measure. However, to rely on NPS as your only measure of something as important as customer satisfaction is a major mistake. You would never find a company that relies on a single measure of financial performance to assess its health. Similarly, relying on a single measure of other aspects of performance is foolish. It would be nice if we could measure our health by just checking our blood pressure and that's it. It would also be nice to measure and predict customer loyalty with a single question survey. Sadly, life is not that simple, and measuring anything accurately usually requires a variety of different measures.
What I love about NPS is its simplicity. What makes it dangerous is its simplicity. Management understands it and it is often too tempting to use this as the only measure of customer or employee satisfaction. If you need ammunition to sell executives in your company on using NPS, this book contains plenty of stories from top-name companies and you will probably find it useful. The book is logical, easy to follow and presents some compelling evidence on NPS.

27 of 30 people found the following review helpful.
Here is an open-source system whose "engine" can drive profitable growth
By Robert Morris
This is a revised and expanded second edition of a book published in 2006. In it, Fred Reichheld skillfully develops several concepts in much greater depth. In most of his previous books and articles, he focuses his primary attention on how to build and then sustain trust between and among those who share a workforce. Trust is again an important theme in this latest book because, if customers do not have trust in a company, its people, and its products and services as well as in its values, they will have little (if anything) to do with it and will certainly not recommend it to others.

The eponymous book titles refer to a question of ultimate importance: 'On a zero-to-ten scale, how likely is it that you would recommend us (or this product/service/brand) to a family member, friend or colleague?' As Reichheld explains, the phrasing of that question is 'a shorthand wording of a more basic question, which is, [begin italics] Have we treated you right, in a manner that is worthy of your loyalty? [end italics] 'But the question really wasn''t [and isn't] the heart of things. After all, no company can expect to increase its growth or profitability merely by conducting surveys, however the question or questions might be phrased.'

With assistance from Markey, what Reichheld does is provide a cohesive, comprehensive, and cost-effective management system by which that has three central components: categorizing customers into one of three categories (i.e. Promoters, Passives, an Detractors) through a simply survey, creating an easy-to-understand score based on that categorization, and finally, 'framing progress and success in these terms, thereby motivating everyone in the organization to take the actions required to produce more promoters and fewer detractors.' In other words, on an on-going basis, use current scores and related feedback to drive improvements.

With regard to the scores themselves, Promoters are those who provide a rating of 9 or 10, Passives 7 or 8, and detractors 6 or less. For purposes of illustration, let's say 100 customers respond as follows: 35 Promoters, 45 Passives, and 20 Detractors. The net score is determined by subtracting the total number of Detractors (i.e. 20) from the total number of Promoters (i.e. 35) and that is 15. That is a baseline against which subsequent efforts to increase Promoters and decrease Detractors are measured. Reichheld calls it the Net Promoter Score (NPS) and so shall I.

In my opinion, with all due respect to the importance of the NPS metrics, the implications of the measurements are of far greater importance. Think of the measurements as a mirror, one that reflects multiple realities. Only by understanding those realities -- and how to respond to each effectively -- can appropriate change initiatives be initiated to achieve and then sustain a never-ending process of improvement. 'Flexible it may be, but without the following elements, NPS just won't work.' They are:

1. Companies must systematically categorize promoters and detractors in a continuous, timely, and accurate manner. I think it is also important to note when Promoters become Passives and when Detractors become Passives. Also, to understand WHY.

2. Companies must create closed-loop learning and improvement processes and build them into their daily operations. In other words, NPS is not ' and must never be viewed as ' a customer relations improvement initiative or even a program. It must become and then remain an [begin italics] organic [end italics] system.

3. CEOs and other leaders must treat creating more Promoters and fewer Detractors as mission critical. I'd say 'mission imperative.' As Peter Drucker once observed, 'Without customers, there is no business.'

Hundreds of the world's largest and most complex organizations have adopted NPS but I hasten to point out that it can also be of substantial value to almost any company, whatever its size and nature may be. In recent years, it has been my great pleasure as well as privilege to work closely with owner/CEOs of hundreds of companies whose annual sales are less than $20-million. I would recommend NPS to each without hesitation or qualification. As Reichheld explains, it is 'a business philosophy, a system of operational practices, and a leadership commitment, not just another way to measure customer satisfaction.'

14 of 14 people found the following review helpful.
Not so much focus on the hard part
By Tom Sales
I had read "The Ultimate Question" in 2006 and read this updated edition to see how Fred Reichheld updated the approach in a business environment that has become more social. In addition, I've been tracking his website and conference announcements over the past 6 months and have a friend who has made presentations about how his company has implemented the Net Promoter program. It seems this approach is gathering momentum, and why not -- it's much more practical than taking mind-numbing surveys about every aspect of the company's business model and customer experience.

The focus on only one key question with follow-up is something every employee can conceptually understand and relate to each customer with whom s/he interacts. So the straightfowardness and elegance of the approach solves a major problem many organizations have with implementing such programs. As another reviewer commented, it seems a little bit of overkill to have a whole book to explain that.

The bigger issue in my opinion is whether the organization's culture will empower employees to do something to improve a customer experience on the spot to rescue a 0-6 detractor to make that interaction successful. And bigger picture, are the employees able to recognize how current practices could be improved so as to make improvements in best practices and customer experiences that would elevate more customer responses to '9's' and 10's' across the whole organization? To me, this is the bigger challenge and one the book doesn't get into as much. Perhaps that's to be expected because each culture is different and there may not be one best way for that to be done.

My friend's company was a great candidate for implementing Net Promoter because much had been done to put their employees into positions where they were empowered to delight the customer, to suggest best practice improvements to their supervisors, and to lobby for their acceptance. Once they've been enabled to do those things, then Net Promoter would be easily implemented.

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Senin, 06 Februari 2012

[O300.Ebook] Download Ebook Thermal Adaptation: A Theoretical and Empirical Synthesis, by Michael J. Angilletta Jr.

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Thermal Adaptation: A Theoretical and Empirical Synthesis, by Michael J. Angilletta Jr.

Thermal Adaptation: A Theoretical and Empirical Synthesis, by Michael J. Angilletta Jr.



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Thermal Adaptation: A Theoretical and Empirical Synthesis, by Michael J. Angilletta Jr.

Temperature profoundly impacts both the phenotypes and distributions of organisms. These thermal effects exert strong selective pressures on behaviour, physiology and life history when environmental temperatures vary over space and time. Despite temperature's significance, progress toward a quantitative theory of thermal adaptation has lagged behind empirical descriptions of patterns and processes. In this book, the author draws on theory from the more general discipline of evolutionary ecology to establish a framework for interpreting empirical studies of thermal biology. This novel synthesis of theoretical and empirical work generates new insights about the process of thermal adaptation and points the way towards a more general theory. The threat of rapid climatic change on a global scale provides a stark reminder of the challenges that remain for thermal biologists and adds a sense of urgency to this book's mission.

Thermal Adaptation will benefit anyone who seeks to understand the relationship between environmental variation and phenotypic evolution. The book focuses on quantitative evolutionary models at the individual, population and community levels, and successfully integrates this theory with modern empirical approaches. By providing a synthetic overview of evolutionary thermal biology, this accessible text will appeal to both graduate students and established researchers in the fields of comparative, ecological, and evolutionary physiology. It will also interest the broader audience of professional ecologists and evolutionary biologists who require a comprehensive review of this topic, as well as those researchers working on the applied problems of regional and global climate change.

  • Sales Rank: #1598289 in Books
  • Published on: 2009-04-15
  • Original language: English
  • Number of items: 1
  • Dimensions: 7.30" h x .70" w x 9.60" l, 1.50 pounds
  • Binding: Paperback
  • 304 pages

Review

"This book is broad in scope and far-reaching in its implications; every forward-thinking ecologist with some theoretical aptitude should consider what it offers."--Bulletin of the British Ecological Society


"I recommend this fascinating book without hesitation to anyone with an interest in thermal biology. Michael Angiletta's book is a delightful read and provides an interesting and detailed account of current knowledge in thermal biology. Students and researchers alike will find the volume useful and interesting and it should be an important, if not indispensable, introductory volume and reference for years to come."--Integrative and Comparative Biology


"Angilletta draws upon both classical work and the latest research to successfully provide a one-stop shop for everything from descriptive studies to selection experiments, game theory, optimality modeling, and quantitative genetics. It is the concise, balanced, and seemingly effortless manner in which this is achieved that makes this rather slim volume appealing."--Quarterly Review of Biology


About the Author

Michael Angilletta earned a B.S. in Biology from the College of New Jersey and a Ph.D. from the University of Pennsylvania. Since 2000, he has been a professor at Indiana State University, where he has conducted research in ecology and evolutionary biology. This research has resulted in more than 35 scientific papers which have appeared in journals such as Ecology, Evolution, and The American Naturalist .

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Minggu, 05 Februari 2012

[Y382.Ebook] PDF Download Hidden Queen, by S.C. Cummins

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Hidden Queen, by S.C. Cummins

Hidden Queen, by S.C. Cummins



Hidden Queen, by S.C. Cummins

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Hidden Queen, by S.C. Cummins

Re-edited on the 4/3/2015

All it took was one night to bring my world crashing down around me. Now, I�m the last of our royal line, I�m the new Queen of the Werewolves. But it�s not just as simple as taking the throne. To protect me, our world has to believe I died with my family until my guards find the threat.

So for now, I�ve got to stay hidden. For this to work, I have to enter a new pack under the guise of a royal warriors. From there everything changes.

Finding my mate was just the start.

Now love and betrayal is setting everything into motion.

  • Sales Rank: #153752 in eBooks
  • Published on: 2015-01-08
  • Released on: 2015-01-08
  • Format: Kindle eBook

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8 of 8 people found the following review helpful.
Queen of the wolves
By Amazon Customer
I received this book for an honest review.

The story line of Hidden Queen was fantastic. A young werewolf princess witnesses her parents being murdered and has to go into hiding, but hiding wont keep her safe. I loved this new take on wolves and vampires.

However, it needed editing. There were wrong and misspelled words, and tenses got mixed up which made it a hard book to read.

If this book was edited I'd give it a higher rating based on a great story. I'm also very interested in seeing where the rest of the story goes.

6 of 6 people found the following review helpful.
If you are interested in the book you will probably find some enjoyment in it.
By Gwen
I don't usually do this, but I hope that this helps.

I loved the love story. It was a great, and refreshing. I can't say much more without giving away the story line. But for someone who has read TONS of these, it was a nice change of pace. I liked the plot, and the timeline.

While there wasn't explicit sex, there was sex. To me, I'd say it was R rated (but if you don't like sex scenes in books then I'd say read at your own risk). I do like that they don't have to be naked to shift. So you don't have a bunch of horny werewolves running around naked all of the time.

The story was pretty good, editing was HORRIBLE and at some points distracted from the story because it'd take me a minute just to figure out what she was trying to say.

By the end she was getting pretty silly. She's different from everyone. She feels like she's this average person, and all the boys she's attracted to are "Greek Gods". And they all worship her beauty. But not only that she's so strong that she can beat EVERYONE at hand to hand combat in training. She gets these special powers because she's the queen, but it doesn't stop there, she gets even more special powers, and then later her relationship is so rare that it's like a fairy tale to everyone, and makes her even more special and powerful. It's like her character flaws are that she "loves too much" or "cares too deeply".

The thing that bummed me the most is that it turned out to be the first installment in another trilogy. I didn't see any real indication when I found this book, and I was waiting for the resolution as I was reading. When I realized that I wasn't going to get the ending I lost all interest. Because while I liked the book I'm not interested in waiting 2 years, and spending at least $8 more to get to the end.

3 of 3 people found the following review helpful.
Great premise... horrible writing
By Amazon Customer
I gave this 2 stars because I though the story itself was good. However, the writing and "editing" was absolutely atrocious. I forced myself to read this because I like the story. It does end with a cliffhanger, more or less. There's more story to tell and I'm sure it's interesting. But, I truly hope that the author takes more care and/or has someone- ANYONE- proofread the next book. I would be embarrassed to have someone read this as is if I wrote it.

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Jumat, 03 Februari 2012

[U354.Ebook] Get Free Ebook Glencoe Marketing Series Sports and Entertainment Marketing, Student Edition

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  • Sales Rank: #8036162 in Books
  • Binding: Paperback

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